Refund policy

  1. The Buyer shall inspect the Goods on delivery and shall within fourteen (14) days of delivery notify the Seller in writing of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery if the Buyer believes the Goods are defective in any way.  If the Buyer shall fail to comply with these provisions, the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.

  2. For defective Goods, which the Seller has agreed in writing that the Buyer is entitled to reject, the Seller’s liability is limited to either (at the Seller’s discretion) replacing the Goods or repairing the Goods provided that:
    1. The customer must contact TEPE AUSTRALIA on 02 6190 7711 to obtain a Return Authorisation Number. This Return Authorisation Number must be stated on the documentation with the returned goods.
    2. the Buyer has complied with the provisions of clause 1.1; the Goods are returned by a carrier designated by the Seller at the Buyer’s cost within fourteen (14) days of the delivery date;
    3. Products must be adequately packed and dispatched freight prepaid, clearly labelled to Returns Department, TePe Australia & NZ PTY LTD, 10 Rodborough Rd, Frenchs Forest NSW 2086
    4. the Seller will not be liable for Goods which have not been stored or used in a proper manner;
    5. the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.